Policies for Mountain Vacation Deals – Cabins in the Great Smoky Mountains – Bryson City NC
Before your reservation is confirmed, we will email you our standard vacation rental agreement to complete. If you would like to review the agreement before making your reservation, please click here: Vacation Rental Agreement.
Occupancy: Rental price is for the base occupancy. Occupancy is stated as a range where the lower number represents how many guests can sleep in beds and the upper number includes additional guests sleeping on futons or sofa beds. There is an extra charge per stay for additional guests. We will not rent to vacationing students or singles under 25 years of age unless accompanied by an adult guardian or parent.
Tax: 10.75% tax (or the current legal rate for the county where the cabin is located) is charged on all rentals.
In & Out: Check in is after 3PM and Check Out is before 10AM. NO early Check Ins or Check Outs. We need the in-between time to prepare for our next guests.
Payment: A deposit of 50% of the total amount including tax by credit card is required to confirm a reservation. We accept MasterCard, Visa or Discover. The balance of the rent and tax is due at least 30 days prior to the stay. We don’t charge a booking fee.
Cancellation: Due to the nature of our business, and the fact that people generally book our cabins well in advance, we require a minimum of 30 days notice in order to give a full refund of any funds paid, less a $75.00 cancellation fee. If you must cancel your reservation with less than 30 days notice of your arrival date, and we are able to re-rent your cabin in full, we will be happy to refund your deposit, less the $75.00 service charge. In the event of an early departure, bad weather or poor road conditions, we cannot provide a refund.
Damage Deposit: A Damage Deposit hold of $200 ($400 if bringing a pet) will be secured against your credit card at the start of your stay. This is not a charge and will not appear on your credit card statement. Per North Carolina statutes, deposits may be applied to actual damages, theft, or unpaid charges caused by the Tenant, their family and guests. Upon arrival, please report any problems or damages or we must assume these occurred during your stay. Deposits may also be used for lost keys/lockout charges, telephone charges, movie charges, check fees, having unauthorized pets on premises, smoking, trash removal, excessive cleaning fees, for expenses resulting from agreement violations or for too many guests. Charges could exceed the deposit amount and may result on a larger charge to your credit card.
Smoking: NO indoor smoking is allowed. Any evidence of smoking inside the cabin will cause the entire Damage Deposit to be forfeited. Please restrict all smoking to outside areas and clean up all cigarette butts and smoking materials from the grounds. Burn marks on the outside furniture, decks and railings will cause the entire Damage Deposit to be forfeited.
Pet Friendly: Pets are permitted only with prior approval and only in selected cabins. An additional pet rental $45 per pet per stay and additional Damage Deposit on your credit card will apply. Pets brought without advance notice will be charged DOUBLE the normal pet fees. Pets brought to cabins that do NOT allow pets can result in immediate eviction with forfeiture of remaining paid stay. Pets are not allowed on furniture (including beds and sofas), at any time. Unattended pets in cabin must be crated caged. Evidence of any pet being in the hot tub will be cause for loss of security deposit in full and may be subject to additional fees.
We provide: Dishes, kitchen utensils, cookware, bed linens, blankets, pillows, towels.
You provide: We recommend that you bring or purchase consumable supplies (paper products, trash bags, soap, detergent and toiletries). There will be a “starter amount” of paper products when you arrive, but it is not meant to last your stay. If there is a charcoal grill, wood-burning fireplace or fire pit, you will need to supply the fuel.